At Connollys we are committed to respecting and protecting your privacy.
This Privacy Notice explains when and why we collect personal information from our customers, people who contact or interact with us and our website visitors, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
Connollys is a trading name of Connollys Estates Limited whose registered number is 7216250 and registered office is 21a Grover Walk, Corringham, Essex SS17 7LP.
During the course of dealing with us, we will ask you to provide us with detailed personal information relating to your existing circumstances, your personal Data. This Notice is important as it allows us to explain to you what we will need to do with your Personal Data, and the various rights you have in relation to you Personal Data.
Your Personal data means any information that describes or relates to your personal circumstances. Your Personal Data may identify you directly, for example your name, address, date of birth and contact details including email. Your Personal Data may also identify you indirectly, for example your employment details or any other information that could be associated with your cultural or social identity.
In the context of providing you with assistance in your estate/letting agency requirements Your Personal Data may include, but is not limited to:
When we speak with you about your Estate/Letting Agency requirements we do so on the basis that both parties are entering a contract for the supply of services.
In order to perform that contract, and to arrange the services you require, we have the right to use Your Personal Data for the following purposes:
We may use the information that you directly provide to us in the following ways:
We may use the information that we automatically collect using technical means through our website to:
We may analyse the personal information we collect directly from you and obtain using automated technical means to create a profile of your interests and preferences so that we can contact you with information relevant to you (if you have chosen to receive marketing communications from us)
We may also use any of your personal information that we collect from you directly where necessary to detect and reduce fraud and credit risk. Our legal basis for this use of your personal information is our legitimate interests in preventing our business being subject to fraud or credit risk.
Alternatively, either in the course of initial discussions with you or when the contract between us has come to an end for whatever reason, we have the right to use Your Personal Data provided it is in our legitimate business interest to do so and your rights are not affected. For example we may need to respond to requests from regulatory bodies relating to the service we have given you.
On occasion, we will use Your Personal Data for contractual responsibilities we may owe our regulators or for wider compliance with any legal or regulatory obligation to which we might be subject. In such circumstances, we would be processing Your Personal data in order to meet a legal, compliance or other regulatory obligation to which we are subject.
We will collect and record Your Personal Data from a variety of sources, but mainly directly from you or your family members. You will usually provide information during the course of our initial meetings or conversations with you to establish your circumstances and preferences in relation to Estate/Letting Agency requirements. You will provide information to us verbally and in writing, including email.
We may also obtain some information from third parties, for example, credit checks, information from your employer, other estate agents and search information in the public domain such as the voters roll. If we use technology solutions to assist in the collection of Your Personal Data, for example software that is able to verify your credit status. We will only do this if we have consent from you for our nominated processor or us to access your information in this manner. With regard to electronic ID checks, where applicable, we would not require your consent but will inform you of how such software operates and the purpose for which it is used.
In the course of handling Your Personal data, we will:
We will not sell or rent your information to third parties.
From time to time Your Personal Data will be shared with third parties who we believe will be able to assist us with your request with regard the service we are providing you, or who are able to support your needs as those identified. These third parties will include but may not be limited to: Solicitors, Surveyors, Developers, Mortgage Advisors, Accountants, Insurance companies, Reference Companies, Maintenance companies, Local Authorities, Utility Companies, software administrators, advertisers, estate agents and any other persons or companies involved in the service you have instructed.
In each case Your Personal data will only be shared for the purposes set out in this Customer Privacy Notice, i.e. To help progress your enquiry/transaction and to provide you with our professional services.
When we use third party service providers, we disclose only the information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and otherwise use you information in accordance with applicable data protection law.
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets, or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share Your Personal Data in order to comply with any legal obligation or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.
In addition to the specific disclosures set out in this section, we may disclose your personal information where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person, or for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative out-of-court procedure. Please note that this sharing of Your Personal Data does not entitle such third parties to send you marketing or promotional messages: it is shared to ensure we can adequately fulfill our responsibilities to you, and as otherwise set out in this Customer Privacy Notice.
We do not envisage that the performance by us of our service will involve Your Personal Data being transferred outside of the European Economic Area.
Your privacy is important to us and we will keep Your Personal data secure in accordance with our legal responsibilities. We will take reasonable steps to safeguard Your Personal Data against it being accessed unlawfully or maliciously by a third party.
We also expect you to take reasonable steps to safeguard your own privacy when transferring information to us, such as not sending confidential information over unprotected email or sms, ensuring email attachments are password protected or encrypted and only using secure methods of postage when original documentation is being sent to us.
We will retain your Personal Data either electronically or in paper format for a minimum period of three years or seven years in case of accounting purposes, or in instances whereby we have legal right to such information we will retain records indefinitely.
In this section we have summarised the rights that you have under data protection law. Some of the rights are complex, applying only in certain circumstances and subject to certain exceptions, and in the interests of keeping this policy concise, not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
You have the right:
To exercise any of these rights, email us at email@example.com or write to us at Connollys, 21a Grover walk, Corringham, Essex SS17 7LP. In addition, you can exercise your right to object to direct marketing at any time by clicking an “unsubscribe” link at the bottom of one of our emails.
If you consider that our processing of your personal information infringes data protection laws, you have the right to lodge a complaint to a supervisory authority responsible for data protection. You may do this in the EU member state of your habitual residence, your place of work or the place of the alleged infringement. More information about lodging a complaint with the Information Commissioner’s Office (the relevant UK supervisory authority) can be found at https://ico.org.uk/concerns/.
We take appropriate technical and organisational precautions to secure your personal information and prevent its loss, misuse or alteration. All information you provide to us is stored on our secure servers. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
The transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and for this reason we cannot guarantee the security of data sent between us over the internet.
Cookies allow us to provide important site functionality so you don’t have to re-enter lots of information. They also allow us to remember what links and pages you have been or viewed during a session. This helps us deliver a better, more personalised service to you.
It is possible to switch off cookies by setting your browser preferences. For more information on the Cookies we use, visit our Cookies Policy
Our website may contain links to other websites run by other organisations. We are not responsible for the privacy practices of those organisations or the content of their websites. You should read the privacy policies of these organisations before providing them with any personal information.
If you have any questions or comments about this document, or wish to make contact in order to exercise any of your rights set out within it please contact:
The Data Controller
Connollys Estates Limited
21a Grover Walk
Essex SS17 7LP
Tel. 01375 672767
If we feel we have a legal right not to deal with your request, or to action it in a different way to how you have requested, we will inform you at the time.
You should also make contact with us soon as possible on you becoming aware of any unauthorized disclosure of Your Personal Data, so that we may investigate and fulfill our own regulatory obligations.
We keep this Policy under regular review. This Policy was last updated on 18th May 2018
If you have any concerns or complaints as to how we have handled Your Personal Data you may lodge a complaint with the UK’s Data Protection Regulator, the ICO, who can be contacted through their website at https://ico.org.uk/global/contact-us/ or by writing to the Information Commisioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.